Return Policy for 517 Hoops
At 517 Hoops, we are committed to providing high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, we are here to help. Please review our return policy below.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be returned in its original packaging, with all tags attached.
- Returns must be initiated within 30 days of the purchase date.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized products
- Sale or clearance items
- Gift cards
- Any items marked as “Final Sale”
Return Process
- Contact Us: To initiate a return, please email us at [email protected] with your order number and reason for the return.
- Approval: Once your return request is approved, we will provide you with detailed return instructions and the return shipping address.
- Shipping: Pack the item securely and ship it back to the provided address. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
- Inspection & Refund: Once we receive and inspect your return, we will notify you of the status. If approved, a refund will be issued to your original payment method within 7-10 business days.
Exchanges
If you need a different size or color, please initiate a return for the original item and place a new order for the desired product.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- If the return is approved due to our error, we will provide a prepaid shipping label.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at contact@517hoops.com with your order number and a photo of the issue. We will work to resolve the problem as quickly as possible.
Contact Us
If you have any questions about our return policy, please don’t hesitate to reach out:
Email: contact@517hoops.com
Phone: (517) 878-9956
Address: P.O. Box 103. Rives Junction, MI 49277
